Terms and Conditions

Welcome to Remy Wigs (“Remy Wigs”, “we”, “us”, or “our”). These Terms and Conditions (“Terms”, “Terms and Conditions”) govern your use of our website located at https://remywigs.co.ke (together with all content and services offered on or through the website, the “Service”) operated by Remy Wigs.

Please read these Terms carefully before accessing or using our Service. By accessing or using any part of the Service, you agree to be bound by these Terms. If you disagree with any part of the Terms, then you may not access or use the Service.

1. Acceptance of Terms

These Terms constitute a legally binding agreement between you and Remy Wigs concerning your access to and use of the Service. You acknowledge that you have read and understood these Terms, and agree to be bound by them.

2. Amendments to the Terms

We may revise and update these Terms from time to time in our sole discretion. The revised Terms will be effective immediately upon posting on the Service. We encourage you to review the Terms periodically for any updates or changes. Your continued access or use of the Service after the posting of the revised Terms constitutes your acceptance of the revisions.

3. User Accounts

You may be required to create an account to access certain features of the Service. You are responsible for maintaining the confidentiality of your account information, including your username and password. You are also responsible for all activities that occur under your account. You agree to immediately notify us of any unauthorized use of your account or any other security breaches. Remy Wigs will not be liable for any loss or damage arising from your failure to comply with these security obligations.

4. Orders and Payment

4.1 Placing Orders

You can place orders for our products through our website. To place an order, you must follow the online shopping process and provide the required information, including your delivery address, billing information, and the products you wish to purchase.

4.2 Payment

We accept various payment methods as indicated on the website. Payment must be made in full at the time of placing the order. We reserve the right to cancel any order before shipment if payment is not authorized.

4.3 Order Confirmation

Once you place an order, we will send you an order confirmation email. This email will contain the details of your order, including the products you purchased, the total price, and the estimated delivery date.

4.4 Order Cancellation

You may cancel your order before it is shipped by contacting us through the contact information provided on the website. We will do our best to accommodate your request. However, we cannot guarantee cancellation of orders once they have been shipped.

5. Delivery

5.1 Delivery Options

We offer two delivery options: delivery to your address or pick-up at our shop located on Hison Plaza next to Rafiki Bank, 2nd Floor room 201.

5.2 Delivery Times

Estimated delivery times are indicated on the website and during checkout. These are estimates only and may vary depending on your location and other factors.

5.3 Shipping Costs

Shipping costs are calculated based on your order total and delivery location. The shipping cost will be displayed during checkout before you confirm your order.

5.4 Risk of Loss

The risk of loss for purchased items passes to you upon our delivery to the carrier.

6. Returns and Exchanges

6.1 Return Policy

We accept returns of unworn and unwashed products within [Number] days of receipt. To return a product, you must contact us through the contact information provided on the website and obtain a Return Merchandise Authorization (RMA) number. You will then be responsible for shipping the product back to us at your own expense.

6.2 Exchange Policy

We offer exchanges for unworn and unwashed products within [Number] days of receipt. To exchange a product, you must follow the same procedure as outlined in the return policy above.

6.3 Exceptions

We may not accept returns or exchanges for certain products, such as those that have been used, damaged, or altered. We reserve the right to make the final decision on all returns and exchanges.

7. Intellectual Property

The Service and its content, including but not limited to text, graphics, logos, images, and software, are the property of Remy Wigs or its licensors and protected by copyright, trademark, and other intellectual property laws. You may not reproduce, modify, distribute, transmit, display, perform, sell, or create derivative works from the content without our prior written consent.

8. Disclaimer

The Service is provided “as is” and “as available” without warranties of any kind, express or implied.